Privacy Policy

Published: 21 June, 2026

tetote (hereinafter referred to as "the Shop") establishes this Privacy Policy (hereinafter referred to as "this Policy") regarding the handling of customers' personal information in the services provided on this website (hereinafter referred to as the “Website"). This Policy is based on the Swiss Federal Act on Data Protection (nFADP) and relevant international data protection standards.


Consent to the Privacy Policy
By using the services on the Website, the customer is deemed to have understood that customer's personal information will be handled in accordance with this Policy. The Shop will only use the collected personal information within the scope of the purposes set forth in this Policy and will not use or share it for any other purposes.

Management of Personal Information
The Shop shall take reasonable security measures, such as encryption during communication (use of SSL/TLS) and the establishment of a security management system, to keep customers' personal information accurate and up-to-date and to prevent unauthorized access, loss, damage, alteration, or leakage.
However, due to the nature of internet communications, it is technically impossible to guarantee 100% security. The Shop limits its liability, to the extent permitted by law, for information leakage caused by force majeure, unexpected cyber-attacks, interception on communication paths, or other reasons not attributable to the Shop.
We kindly ask customers to manage their own safety, such as by strictly managing passwords.

Collection of Personal Information
The Shop collects the following information:

• Automatically Collected Information:
  Device information, browser type, language settings, access date and time, IP address, pages or products viewed, etc.
  Like many other website operators, this information is used for the proper and stable operation of the site, prevention of unauthorized access, and statistical analysis of usage.

• Information Provided by Customers:
  Name, address, phone number, email address, order information, payment information, etc.
  (information provided at the time of product purchase or inquiry.)
  Payment information, such as credit card numbers, is processed through a payment service provider. The Shop does not directly store or hold this information.

Purpose of Use and Legal Basis
The Shop uses the collected personal information for the following purposes. These are based on the Swiss Federal Act on Data Protection (nFADP) under the grounds of performance of a contract, compliance with legal obligations, legitimate interests, or consent.

• Performance of Contract:
  e.g., order processing, payment, product shipping, service provision

• Customer Support and After-Sales Service:
  (Performance of contract or legitimate interests) e.g., notifications at the time of order completion or shipping, issuing invoices, responding to inquiries etc.

• Information on New Products, Services, Events, etc.:
  (Legitimate interests or customer consent) To provide information on products and services that match the customer's interests and requests.

• Marketing Analysis and Service Improvement:
  (Legitimate interests) For analyzing service usage, improving quality, and developing new services.

• Prevention of Unauthorized Access and Maintenance of Site Security:
  (Legitimate interests) e.g., identifying customers attempting to use the service for unauthorized or improper purposes, system protection.

• Compliance with Laws and Regulations:
  (Fulfillment of legal obligations) e.g., fulfillment of tax and accounting obligations, responding to requests from authorities.

Newsletter Distribution
Based on the customer's prior consent (opt-in), the Shop will send information on new products, campaigns, events etc., by email. The email address and name provided at the time of newsletter registration will be used solely for this purpose.

Unsubscribing from the Newsletter
Customers can stop receiving the newsletter at any time by contacting the Shop directly. After the cancellation procedure, data stored for the purpose of newsletter distribution will be promptly deleted.

Retention Period of Personal Information
The Shop retains personal information only for the period necessary to achieve the purpose of use. Transaction data related to orders will be stored for 10 years in accordance with Swiss law. Other data will be deleted or anonymized within a reasonable period after the purpose has been achieved.

Outsourcing
The Shop outsources part of its business to third parties for the following reasons:

• To provide services (operation of the Website, etc.)
• To perform tasks related to the services (shipping, payment, etc.)
• To analyze the usage of this service

Disclosure of Personal Information to Third Parties
The Shop will provide or entrust personal information to third parties only in the following cases:

• To achieve the services requested by the customer (outsourcing to delivery companies, payment service providers, etc.).
• When there is a disclosure obligation based on laws and regulations.
• When necessary for the protection of human life, body, or property.
• When cooperation with public institutions is necessary.
• When necessary for the protection of rights.
• When there is a technical necessity, such as the provision of fonts or analysis tools (transmission of IP addresses, etc., to external service providers).
• When used as anonymized statistical data.

Reference: Privacy Policies of Major Contractors
(Please check the official website of each company for details.)

Die Post:
https://www.post.ch/en/pages/footer/data-protection-and-disclaimer/privacy-policy
Stripe:
https://stripe.com/privacy

The Shop will manage personal information appropriately and will not provide personal information to third parties for reasons other than those mentioned above without obtaining the customer's prior consent.

International Data Transfer
For the provision of services, customers' personal data may be transferred to and stored in countries outside of Switzerland and the European Economic Area (EEA) (Japan, USA, Canada, etc.).
Japan has been recognized by the Swiss Federal Council as a country with an "adequate level of data protection." For transfers to other countries, the Shop will take necessary measures, such as concluding Standard Contractual Clauses (SCC), to ensure that customers' data is appropriately protected.

Customer Rights
Customers have the following rights regarding their personal data:

• Access to personal information (Request for disclosure)
• Request for correction or deletion
• Restriction of data processing or objection
• Data portability
• Withdrawal of consent (effective for the future)

If there is a problem regarding data processing, customers also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC) of Switzerland.
If a customer wishes to exercise the rights, please contact the Data Protection Officer below. We will respond without delay after confirming the customer's identity.

Use of Cookies
The Website uses cookies only to ensure customers’ safe browsing experience. This is a strictly necessary measure to prevent data leaks, tampering, malicious attacks and other security risks, including protection against CSRF (Cross-Site Request Forgery).
We do not use tracking cookies to monitor your browsing history or similar data.
In addition, the Website uses umami.is for access analysis. This system does not use cookies and performs anonymous analysis with respect for privacy.
Additional cookies may be set by payment services such as Stripe used on the Website. Please refer to each company's privacy policy for details.

Stripe: https://stripe.com/privacy

Customers can disable cookies through their browser settings, but in that case, some functions of the Website (such as payment) may not function properly.
By continuing to use the Website without disabling cookies, the customer is deemed to have consented to the use of cookies by the Shop.

Use by Minors
Minors shall use the Website only after obtaining the consent of their legal representative.

Changes to this Policy
The Shop may change this Policy without prior notice to customers in response to revisions of laws and regulations or changes in service content. The latest version can be accessed on this page at any time.
The changed policy will take effect upon being posted on the Website. By starting to use the service after the change, the customer is deemed to have understood the changed policy.

Data Controller and Contact
For inquiries regarding this Policy, please contact the following:

Shop Name: tetote
Operating Company: japanese craft Takahashi
Data Protection Officer: Yui Takahashi
Address: Hochbordstrasse 29, 8600 Dübendorf
Email Address: info@tetote.ch